Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when you:

• Contact us via phone, email, or our website contact forms
• Schedule a service appointment or request a quote
• Submit inquiries about our services
• Engage with us on social media platforms

Types of information we collect:

• Contact Information: Your name, phone number, email address, and physical address
• Service Information: Details about your furniture repair needs
• Communication Data: Records of our correspondence with you
• Technical Data: IP address, browser type, and device information when you visit our website

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and schedule our sofa repair services
• To respond to your inquiries and provide customer support
• To send service reminders, updates, and appointment confirmations
• To improve our services and customer experience
• To comply with legal obligations and protect our rights
• For internal business purposes such as analytics and service improvement

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our business (e.g., payment processors, scheduling software providers) under strict confidentiality agreements
• Legal Requirements: When required by law or to protect our rights, property, or safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure transmission of data using encryption (HTTPS/SSL)
• Restricted access to personal information to authorized personnel only
• Regular security assessments and updates
• Secure storage of physical records with controlled access
• Employee training on data privacy and security practices

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Typically, we retain:

• Service records for 7 years for warranty and business purposes
• Contact information for ongoing customers until they request deletion
• Inquiry data for 2 years for customer service and follow-up purposes

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal limitations
• Objection: Object to our processing of your personal information
• Restriction: Request restriction of processing of your personal information
• Portability: Request transfer of your data to another organization

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve our website performance and user experience

You can control cookies through your browser settings. However, disabling cookies may affect your experience on our website.

8. Third-Party Links

Our website may contain links to third-party websites. This privacy policy applies only to our website and services. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us: